when I graduated, and before NDC existed. I sincerely appreciate your trust for over a decade. Many of you are newer to us, so this month I wanted to tell the story of how we came to be.
Back in 2005, which seems like a million years ago now, I graduated from Western and moved back home to the Sault, my home town. I started as an associate dentist and later took over for Dr. Greg Anderson, who I still see, though only occasionally since he moved to Toronto.
In the couple of years following we had a vision to create the best practice that we could. We spent a significant amount of time planning it all out, and in 2008 decided to make it a reality. I did take a brief break to get married that summer to Ashlee who many of you have met (she used to work reception for me 2008-2009). NDC opened officially in January of 2009 on the premise of ‘friends helping friends’. We weave that into everything we do.
We started with 7 treatment rooms and half of the first floor of the building we occupy, and have since grown significantly over the few years following to 14 rooms, 5 general practitioners, and 3 specialists. Our new expansion to the rest of the first floor opened last year and I have to say we are the best version of our team we have had.
I know that change is a challenge – we are creatures of habit. But without change there can be no growth, no advancement. To fulfill our mission, we needed to deliver more than we could in a small team and smaller practice. Now we can offer extended hours, Friday and Saturdays, and we can avoid having to refer you for treatment all over the place because we bring the specialist to you – so that you can remain comfortable with one team of people who know your story. We can also take advantage of economies of scale to offer the latest technology and comfort features, like our digital impression system and the Wand – our computerized anesthesia delivery units. Of course the massage chairs and the TVs in the ceiling – definitely my favorite when I get to have my appointments with our hygiene team.
Just as your smartphone gets an upgrade every so often, so does our practice. We are constantly working to improve our systems and consider every comment that you make either in person or through our surveys to improve our processes every day. It might not be perfect every time, but that is what we aim for and over time we will only get better. Life and business both are not about arriving at a point, but rather constant and never-ending improvement.
Thomas Edison said “Opportunity is missed by most people because it is dressed in overalls and looks like work.” We are not afraid to work.